Don’t Take the Bait: Staying on Track in the Toughest Moments

Ever found yourself in a spiralling conversation over chewing gum, untucked shirts, or rule-bending just for the sake of it? This session explores how challenging or distressed young people can skilfully lead even the most experienced educators into confrontation and what to do instead.

With insight, humour and a highly practical focus, this workshop introduces a clear, repeatable structure for verbal interventions designed to keep the adult emotionally regulated, maintain professional integrity and return the classroom to a place of calm. Attendees will leave with tools they can use immediately to improve behaviour conversations and preserve relationships even in the heat of the moment.